Returns & Exchanges
At Mad Rabbit, we want you to be completely satisfied with your tattoo care journey. If our products don't meet your expectations, we offer a 30-day return policy for a full refund or exchange on eligible items.
Initiate Your Request
Visit our online returns portal with your order number and zip code to select the items you wish to return or exchange.
Print Your Label
Once your request is approved, we will email you a prepaid shipping label and a return authorization form to include in your package.
Pack and Ship
Securely pack your items in their original packaging and drop the parcel off at any authorized carrier location.
Receive Your Refund
After our team inspects the returned goods, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing