Frequently Asked Questions
Everything you need to know about caring for your ink.
When can I start using Mad Rabbit products on my new tattoo?
Our Tattoo Soothing Gel is designed for use immediately after your session to calm the skin. For our Tattoo Balm, we recommend waiting until the skin has finished peeling, typically 2 weeks after getting inked.
Are your products safe for sensitive skin?
Yes, all Mad Rabbit products are formulated with clean, natural ingredients and are dermatologist-tested to ensure they are safe for all skin types, including sensitive skin.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. You will receive a tracking number via email as soon as your order leaves our warehouse.
Are Mad Rabbit products vegan and cruelty-free?
Absolutely. We are committed to ethical beauty; all of our formulations are 100% vegan and we never test on animals.
Can I use the Tattoo Balm on old tattoos?
Yes! Our Tattoo Balm is specifically designed to brighten and redefine the lines of older tattoos by deeply hydrating the skin and providing essential nutrients.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, please contact our support team to initiate a return or exchange.